After 3 Vendors, One Finally Got It Right

A practitioner who had given up on outsourcing found VJC and is now planning to move his entire team offshore.

Snapshot 

• Firm type: Mid-sized practitioner 

• Location: Australia 

• VJC team: One Qualified Accountant + two Bookkeepers (expanding to add SMSF Accountant + Practice Admin Coordinator) 

• Engagement model: Mixed Managed FTE + FTE 

• Time with VJC: 9+ months 

Challenge 

This practitioner had been through it all. Three different offshore providers over five years, each promising seamless integration and quality work.

The reality was different every time: inconsistent quality, high staff turnover, communication breakdowns, and the constant feeling that the offshore team was a liability rather than an asset.

By the time he found VJC, the practitioner was ready to abandon outsourcing entirely and resign himself to the limitations of his local team. But with a growing client base and rising salary costs in Australia, the economics of not finding a smartsourcing partner were becoming untenable.

He agreed to a trial with VJC, but with clear expectations: if it did not work within 30 days, he was done. 

VJC Solution 

VJC started with a focused deployment, one Qualified Accountant handling the most complex tax work, and two Bookkeepers managing the firm’s bookkeeping portfolio. The approach was deliberately measured: prove quality before scaling. 

• Qualified Accountant: Assigned the firm’s most demanding clients: complex trust structures, multi-entity groups and high-net-worth individual returns. Delivered sign-off-ready work with comprehensive workpapers from week one. 

• Bookkeeper 1: Took over day-to-day bookkeeping for 15+ client jobs across Xero and MYOB, full bank reconciliations, payroll runs, BAS preparation and monthly reporting. 

• Bookkeeper 2: Handles accounts payable and receivable, data entry, receipt processing via Dext, and month-end close procedures for a separate portfolio of clients. 

What distinguished VJC from previous providers was consistency. The same team members showed up every day, knew the clients, understood the firm’s processes, and improved over time rather than declining.

VJC’s governance structure, weekly reporting, dedicated Client Success Partner and escalation protocols, meant issues were addressed before they became problems. 

Results

• Described by the principal as the best outsourcing experience he has ever had, after three previous vendors 

• Team retention: same three VJC team members from day one — zero turnover 

• Considering shifting his entire remaining in-house team to VJC — an expansion of two-plus additional roles 

• Complex trust and multi-entity work handled without rework — a first across all his vendor experiences 

• Bookkeeping turnaround improved from weekly to daily cycle for active clients 

• Communication rated as seamless — the team operates as if co-located 

In the Principal’s Words 

“I had honestly given up on outsourcing. Every provider I tried was the same story, great pitch, terrible delivery. VJC has been completely different. The team is consistent, the quality is there, and I do not have to micromanage. I am now planning to move my entire back office to them. That is how confident I am.”

— Principal, Australian Accounting Practice